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Terms of service

Last updated: October 2, 2026.

1. Acceptance of terms and binding agreement

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you," "your," or "User") and Strand Health Inc., doing business as Everfur, with its principal place of business at 1002 Dean Street, Suite 101, Brooklyn, NY 11238 ("Everfur," "Company," "we," "us," or "our"). These Terms govern your access to and use of tryeverfur.com (the "Site"), the records request feature on it, the free health report we email you (the "Report"), and related emails (collectively, the "Services").

These Terms cover the Site only, and they apply to the Site in place of any other Everfur terms. Everfur's website at everfur.com and the Everfur app have their own terms of service, which apply when you use them.

BY USING THE SITE, INCLUDING BY SUBMITTING YOUR EMAIL ADDRESS OR A RECORDS REQUEST, YOU REPRESENT AND WARRANT THAT: (I) YOU ARE AT LEAST EIGHTEEN (18) YEARS OF AGE; (II) YOU HAVE THE LEGAL CAPACITY TO ENTER INTO A BINDING AGREEMENT; (III) YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS IN THEIR ENTIRETY; AND (IV) YOU HAVE READ AND AGREE TO THE PRIVACY POLICY FOR THE SITE, WHICH IS INCORPORATED HEREIN BY REFERENCE.

IF YOU DO NOT AGREE TO ALL OF THESE TERMS, YOU MUST IMMEDIATELY CEASE ALL USE OF THE SITE.

Section 12 contains a binding arbitration agreement and class action waiver. You may opt out of them as described in Section 12.9.

2. The Services

2.1 What the Site does

On the Site, you give us your email address and ask us to request your dog's or cat's veterinary records from your clinic. You can also give us only your email address. The Services are free, and the Site has no accounts.

2.2 Your Report

When we have your pet's records, we email you a free Report as a PDF. The Report is an educational summary of what is in the records, such as what is due, what has changed, and questions to bring to your veterinarian. It may be prepared in whole or in part using automated processing, including artificial intelligence, and a licensed veterinarian reviews it before it is sent. That review is a check of the summary, not an examination of your pet, and it does not create a veterinarian-client-patient relationship. The Report is only as complete and accurate as the records it is based on, and we do not verify records with your clinic. We may be unable to prepare a Report, for example if no records arrive, the records cannot be read, or a request appears unauthorized.

2.3 Free vet visit offer

With your Report, we may offer you a first video visit with a licensed veterinarian at no charge, to go over it. The visit is booked and provided through Everfur's Online Vet service on everfur.com, under the terms of service and privacy policy of everfur.com, which you will see before you book. Booking requires a payment card on file and an Everfur membership; the first visit is free, and the terms shown at booking explain how to cancel before you are charged. The visit depends on veterinarian availability and on the rules for veterinary care in your state. We may change or end this offer at any time, and nothing on the Site promises any particular outcome from a visit.

2.4 Nature of the Services

THE SERVICES, INCLUDING THE REPORT AND ALL AI GENERATED OUTPUTS, ARE INFORMATIONAL AND EDUCATIONAL IN NATURE. THE SERVICES DO NOT CONSTITUTE VETERINARY MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. THE SERVICES DO NOT ESTABLISH A VETERINARIAN CLIENT PATIENT RELATIONSHIP ("VCPR"). USE OF THE SERVICES IS NOT A SUBSTITUTE FOR PROFESSIONAL VETERINARY CARE. SEE SECTION 7 (AI AND VETERINARY DISCLAIMERS) FOR ADDITIONAL CRITICAL INFORMATION.

3. Records requests

3.1 Your authorization

When you send a records request, you give this authorization: "By sending, you authorize [your clinic] to share [your pet]'s records with Everfur." It lets us contact the clinic you name on your behalf, give the clinic your name, your pet's name, and your authorization, ask for your pet's veterinary records, and receive and use them as described in these Terms and the Privacy Policy for the Site. It covers that one request and any follow up needed to complete it.

3.2 Clinic release forms and responses

Some clinics require their own records release form, or want to confirm the request with you directly, before they send records. If yours does, the clinic or we may contact you, and the clinic's own form and policies govern what the clinic releases. Clinics decide whether, when, how, and what they send. We do not control any clinic and cannot guarantee that a clinic will respond.

3.3 Revoking your authorization

You may revoke your authorization before the clinic responds by emailing hello@everfur.com from the email address you used on the Site. We will stop the request and, if we have already contacted the clinic, tell the clinic you have withdrawn it. If records arrive after you revoke, we will not use them and will delete them. Revoking does not affect records the clinic has already sent, but you can ask us to delete them as described in the Privacy Policy for the Site.

3.4 Your representations

You represent and warrant that you are the legal owner of the pet, or the person your clinic has on file as the pet's client, or have legal authority to act for them; that you have the right to authorize the clinic to share the pet's records; and that all information and files you provide are accurate to the best of your knowledge and yours to share.

3.5 Your content

As between you and us, you keep whatever rights you have in the records, files, and information you submit ("User Content"). By submitting User Content, you grant us a worldwide, non exclusive, royalty free, fully paid, sublicensable (through multiple tiers), and transferable license to use, reproduce, store, process, analyze, and create derivative works (including your Report) from such User Content solely for the purposes of: (a) operating, maintaining, improving, and providing the Services; (b) generating aggregated, de identified, and anonymized datasets and analytics; (c) complying with applicable laws and regulations; and (d) enforcing these Terms.

4. Emails

4.1 Service emails

By giving us your email address on the Site, you consent to receive emails about your request, including confirmations, updates about your clinic's response, requests for information we need, and your Report. These emails are necessary for the operation of the Services and cannot be opted out of while your request is open.

4.2 Marketing emails

We may also send you marketing emails about Everfur, including product announcements, feature updates, newsletters, educational content, requests to provide feedback, and invitations to complete surveys. You may opt out of these communications at any time by following the unsubscribe link in any marketing email or emailing hello@everfur.com. Opt out requests will be processed within ten (10) business days.

4.3 CAN SPAM compliance

All commercial email communications comply with the CAN SPAM Act (15 U.S.C. Section 7701 et seq.), including: accurate sender identification and subject lines; clear identification as commercial messages; a valid physical mailing address; and a functioning opt out mechanism.

5. License and acceptable use

5.1 Limited license

Subject to your compliance with these Terms, we grant you a limited, non exclusive, non transferable, non sublicensable, revocable license to access and use the Site and your Report solely for your personal, non commercial use in connection with the health management of animals you own or for which you are a legally authorized caretaker. You may share your Report with your veterinarian and anyone else involved in your pet's care.

5.2 Acceptable use and restrictions

You agree not to, and you will not permit any third party to:

We may refuse, stop, or delete any request, and restrict your access to the Services, if we believe you have violated these Terms.

6. Intellectual property

All right, title, and interest in and to the Services, including without limitation all software, AI models, algorithms, databases, text, graphics, logos, trademarks, user interfaces, content, documentation, and all other elements of the Services other than User Content, are and shall remain the exclusive property of Strand Health Inc. and its licensors. "Everfur," "Strand Health," the Everfur logo, and all related names, logos, product and service names, designs, and slogans are trademarks or service marks of Strand Health Inc. or its affiliates. You may not use such marks without the prior written permission of the Company. If you provide us with any suggestions, ideas, or other feedback regarding the Services ("Feedback"), you hereby irrevocably assign to us all right, title, and interest in and to such Feedback.

7. AI and veterinary disclaimers

7.1 AI output disclaimers

THE SERVICES MAY USE ARTIFICIAL INTELLIGENCE AND MACHINE LEARNING MODELS TO GENERATE OUTPUTS, INCLUDING ALL OR PART OF YOUR REPORT (COLLECTIVELY, "AI OUTPUTS"). YOU ACKNOWLEDGE AND AGREE THAT:

7.2 Not veterinary advice and not a diagnostic tool

THE SERVICES ARE NOT INTENDED TO REPLACE PROFESSIONAL VETERINARY CARE. ALL INFORMATION PROVIDED THROUGH THE SERVICES IS FOR INFORMATIONAL AND EDUCATIONAL PURPOSES ONLY. USE OF THE SERVICES DOES NOT CREATE A VETERINARIAN CLIENT PATIENT RELATIONSHIP. THE COMPANY ITSELF DOES NOT PRACTICE VETERINARY MEDICINE. THE SERVICES ARE NOT MEDICAL DEVICES AND HAVE NOT BEEN CLEARED OR APPROVED BY THE FDA, USDA, OR ANY OTHER REGULATORY BODY FOR USE AS DIAGNOSTIC TOOLS. THE SERVICES DO NOT DIAGNOSE, TREAT, CURE, OR PREVENT ANY DISEASE OR MEDICAL CONDITION IN ANY ANIMAL.

Always talk with your veterinarian before acting on anything in your Report.

7.3 Emergency situations

THE SERVICES ARE NOT DESIGNED FOR USE IN EMERGENCY SITUATIONS. IN THE EVENT OF A PET HEALTH EMERGENCY, CONTACT YOUR VETERINARIAN OR NEAREST EMERGENCY ANIMAL HOSPITAL IMMEDIATELY.

8. Third party sites and availability

The Site links to the Everfur app's pages on the Apple App Store and Google Play, which are operated by third parties, and the Services rely on third party providers such as cloud hosting and email services. We do not endorse or assume responsibility for any third party services. If you download the Everfur app, the app's own terms apply to it.

We reserve the right to modify, update, suspend, or discontinue the Services (or any features thereof) at any time, with or without notice, in our sole discretion. We shall not be liable for any modification, suspension, or discontinuation of the Services.

9. Indemnification

You agree to indemnify, defend, and hold harmless Strand Health Inc., its officers, directors, employees, agents, contractors, licensors, content providers, and service providers (collectively, the "Indemnified Parties") from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL STRAND HEALTH INC., ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, CONTRACTORS, LICENSORS, CONTENT PROVIDERS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, USE, DATA, ANIMAL HEALTH, ANIMAL LIFE, BUSINESS OPPORTUNITIES, OR OTHER INTANGIBLE OR TANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH:

WHETHER BASED ON WARRANTY, CONTRACT, TORT, PRODUCT LIABILITY, STRICT LIABILITY, STATUTE, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED ONE HUNDRED U.S. DOLLARS ($100.00).

11. Disclaimer of warranties

THE SERVICES, INCLUDING ALL CONTENT, REPORTS, AND AI OUTPUTS, AND ALL FEATURES, FUNCTIONALITY, INFORMATION, AND MATERIALS, ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, STRAND HEALTH INC. DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO:

12. Dispute resolution and arbitration

12.1 Governing law

These Terms shall be governed by the laws of the State of New York, without regard to its conflict of laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

12.2 Mandatory binding arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

Any dispute, claim, or controversy arising out of or relating to these Terms, the Services (including records requests and Reports), any AI Outputs, or the relationship between you and the Company (collectively, "Disputes") shall be determined exclusively by final and binding arbitration administered by JAMS in accordance with its Comprehensive Arbitration Rules and Procedures and, where applicable, its Consumer Minimum Standards. The arbitration shall be conducted by a single neutral arbitrator selected in accordance with JAMS rules, in New York, New York, or at another mutually agreed location.

12.3 Arbitration procedures and limitations

The arbitrator shall have exclusive authority to resolve all Disputes, including any claim that all or part of these Terms is void or voidable. The arbitrator shall apply the substantive law of the State of New York (excluding its conflict of laws rules) to all Disputes. The arbitrator shall issue a written reasoned decision sufficient to explain the essential findings and conclusions on which the award is based. Discovery shall be limited to one set of interrogatories (no more than twenty five (25) questions, including subparts), one set of document requests (no more than fifteen (15) requests), and one deposition per side, unless the arbitrator determines that additional discovery is necessary for a fair resolution of the Dispute. The arbitrator may award any remedy to which a party is entitled under applicable law, but may not award relief to any person or entity who is not a party to the arbitration. The arbitrator's award shall be final and binding and may be confirmed and entered as a judgment in any court of competent jurisdiction.

12.4 Arbitration costs and fees

For claims less than $10,000, the Company will pay all arbitration filing fees and JAMS administrative fees, and the Company will reimburse your share of the arbitrator's compensation if the arbitrator finds that the Company would be required to bear those costs under the JAMS Consumer Minimum Standards or applicable law. For claims equal to or greater than $10,000, filing fees, administrative fees, and the arbitrator's compensation shall be allocated in accordance with JAMS rules and the arbitrator's determination of the merits. Each party shall bear its own attorneys' fees and costs, unless the arbitrator awards attorneys' fees to the prevailing party as authorized by applicable law or these Terms.

12.5 Class action waiver

YOU AND THE COMPANY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF, CLASS MEMBER, OR REPRESENTATIVE IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, MULTI DISTRICT, OR REPRESENTATIVE ACTION OR PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF CLASS, COLLECTIVE, REPRESENTATIVE, OR CONSOLIDATED PROCEEDING. IF THIS CLASS ACTION WAIVER IS FOUND TO BE ILLEGAL, INVALID, OR UNENFORCEABLE AS TO ALL OR SOME PARTS OF A DISPUTE, THEN THOSE PARTS SHALL NOT BE ARBITRATED BUT SHALL PROCEED IN A COURT OF COMPETENT JURISDICTION, WITH THE REMAINING PARTS PROCEEDING IN ARBITRATION.

12.6 Waiver of jury trial

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AND THE COMPANY EACH IRREVOCABLY WAIVE THE RIGHT TO A TRIAL BY JURY IN ANY ACTION, PROCEEDING, CLAIM, OR COUNTERCLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES.

12.7 Time limitation on claims

You agree that any claim or cause of action arising out of or related to these Terms or the Services must be filed within one (1) year after such claim or cause of action arose. Any claim filed after the expiration of this period is permanently barred. This limitation period applies regardless of whether you knew or should have known of the basis for the claim.

12.8 Exceptions to arbitration

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent or restrain the actual or threatened infringement, misappropriation, or violation of intellectual property rights, trade secrets, or confidential information. Additionally, either party may bring an individual action in small claims court for Disputes within the court's jurisdictional limits, provided that the action remains in small claims court and is not removed, transferred, or appealed to a court of general jurisdiction.

12.9 Opt out right

You may opt out of the arbitration agreement and class action waiver provisions of this Section 12 by sending written notice to hello@everfur.com within thirty (30) days of first accepting these Terms. Your opt out notice must include your full legal name, the email address you used on the Site, and a clear statement that you wish to opt out of the arbitration and class action waiver provisions of the Terms of Service. If you opt out, you and the Company agree that any Dispute shall be resolved exclusively in the state or federal courts located in the Borough of Manhattan, City of New York, State of New York, and you and the Company each consent to the personal jurisdiction and venue of such courts. Opting out of arbitration does not affect any other provision of these Terms.

13. General

14. Contact information

Strand Health Inc. dba Everfur, 1002 Dean Street, Suite 101, Brooklyn, NY 11238.

General, legal, and privacy: hello@everfur.com. Phone: (914) 924-4815. Security issues: security@everfur.com.